Perspectives

What is your worst experience with customer service? We've all had them at some point. A company should strive to provide the best customer service that it can. Unfortunately, customer service is on the decline.

Currently, there are four primary groups in the workforce: Baby Boomers, Gen X, Millennials and Gen Z. Millennials and Gen Z make up close to half the workforce, according to Deloitte. It is important to understand the generational difference of each in order to effectively manage.

Communication is everything when it comes to your prospects and customers. Businesses should have a focus on improving customer communications. Properly training employees is essential. Employees are essentially ambassadors for the company they work for and how they communicate with customers and prospects affects how a company is viewed in the eyes of the customer and prospect.

This recent decision from the United States Supreme Court will have ramifications far beyond the EPA.

ESG stands for Environmental, Social and Governance.

In a recent article from CBC in Canada, it was announced that a Bill 22 Electricity Statues Amendment Act was introduced in Alberta, under Canadian legislature to allow companies to generate and store their own electricity and sell the excess back to the power grid.

Mills need to create a mindset for its employees and contractors that workplace safety is the number one priority and improve workplace safety programs.

As you are aware, Industry 4.0 implementation is beneficial for maintenance planning and saves downtime and costs involved with maintenance outages.

It is uncertain as to how long these supply chain disruptions will continue, but we will continue to monitor the situation.

The surge of capital projects in 2021 grew by 110.45% compared to 2020. Will that growth continue in 2022 and beyond? Paperitalo Research thinks so.

In a recent article from Yahoo Finance, Veritiv's CEO, Sal Abbate, stated that "businesses across industries are feeling the pinch from supply chain bottlenecks and labor shortages."

According to an article from Reuters, "Amazon, through its Climate Pledge Fund, has bought a minority stake in Italy's CMC Machinery, a company with technology that makes custom sized boxes that eliminate the need for single-use plastic packaging."

How do you feel when you don't receive high quality products? From pumps and other equipment to inferior waste-paper. Would you order again from a company that provided a product that failed to meet quality standards? I know I wouldn't.

I have personally experienced situations in the workplace where teams were extremely functional and worked together fluently with one common goal. I have also witnessed the antithesis of it, which is a train wreck.

Great examples of companies meeting consumer demands. Indomitable cellulose is there to fill the needs! We will keep you updated on these trends.

Forestry.com, a Swedish forestry news source, stated in a recent article a draft of the EU commission's upcoming forest strategy regarding future forests has leaked and that a Swedish news source "Dagens Nyheter" made the forest community in Sweden aware of it.

There are various issues negatively impacting the supply chain currently.

In March, ipolotics.ca announced that Canada was set to sign a new agreement with Germany to strategize on a "clean-energy transition" with hydrogen to be a key player.

Earlier this year, Stora Enso announced that they are undertaking the first company-wide global roll out of a digital solution in their mills.

In a recent article, IoTforall reported that predictive maintenance is an especially fruitful area for machine learning and AI to make an impact on manufacturing.

Resource Recycling recently said in an article that "A driver shortage that was exacerbated by the COVID-19 pandemic will continue to create challenges for moving recyclables this year, analysts say."

One thing is for certain. People have adapted to several things during the pandemic, and online shopping has increased significantly. Online shopping will only increase.

If you were not aware, BillerudKorsnäs, has a paper bottle innovation project wherein they are working on the development of the world's first 100 percent recyclable and biodegradable paper bottle for carbonated beverages.

Project managers should a construction quality specialist during capital projects in an effort to avoid mishaps and keep the project on schedule and budget. As everyone knows, capital projects cost millions of dollars and can take well over a year, sometimes two years to complete. Regarding construction projects, there are at least two facets of quality that should be considered.

Companies and/or owners should do more to see what the workplace environments are actually like beneath the top levels.