One of the best managers I ever had the privilege of working with was in charge of our pulp mill. We'll call him V.C. He was an unassuming fellow, but when V.C. stepped into the control room to address an issue - anything at all - things got done. Best management practices can fill volumes of books and occupy weeks of classes, but V.C. had three characteristics in particular, finely honed, which kept employees in the pulp mill working extremely well together.