Recent Articles

Recent events seem to suggest we can, in real time, watch a retail brand being destroyed right now... 

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The curse of all businesses is killing problems and killing them dead.

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Over the years, it has been interesting to watch the fear level of employees... 

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The Bible has many stories about animals, but the one we emulate most is the shepherd and one lost sheep.  Even with 100 sheep, the owner goes after the one that’s lost...

A recent trip reminded me of my friends still in this business who are consultants, or in plainer terms, on their own.  Getting somewhere, anywhere, isn't cheap...

Mr. Thompson is writing about maintenance this month. One of the good things we did in the “maintenance area” was give operators some diagnostic tools and training. ... One benefit, other than reducing emergencies, lowering downtime and costs, and improving operating efficiency, was that the operators had the ability to make a visible difference in the reliability of the operation.